Clearpay Frequently Asked Questions

1. What is Clearpay?

Clearpay is a flexible payment service that lets you split your purchase into 4 equal, interest-free instalments, making it easier to budget for the items you love.

2. How does Clearpay work?

Clearpay allows you to pay for your order in 4 equal payments. The first payment is made at checkout, and the remaining instalments are automatically taken every 2 weeks.

3. Can I use Clearpay?

To be eligible for Clearpay, you need to be a UK resident, aged 18 or over, with a UK billing address. Approval depends on a quick eligibility check during checkout.

4. How do I select Clearpay at checkout?

At checkout, choose Clearpay as your preferred payment method. You’ll be directed to their website to create an account or log in if you’re an existing customer.

5. Are there any additional charges with Clearpay?

Clearpay is completely interest-free. However, if a payment is late, a £6 fee may be applied, with another £6 fee charged if it remains unpaid after 7 days.

6. How can I manage my Clearpay payments?

The Clearpay app makes it simple to manage your payments, track due dates, and even pay early if needed.

7. What if I miss a payment with Clearpay?

If you miss a payment, Clearpay will notify you and apply a late fee. It’s best to settle the balance quickly to avoid additional charges or account restrictions.

8. Can I use Clearpay for all purchases?

Clearpay is available for most products on our site. Certain items may be excluded, so check the product details or contact us to confirm.

9. How do I get support for Clearpay?

You can find all the assistance you need by visiting Clearpay’s customer support page here.

10. Is Clearpay secure?

Yes, Clearpay employs robust security measures to keep your data safe and secure. Your personal and payment information is protected according to their privacy policy.