Klarna Frequently Asked Questions

1. What is Klarna?

Klarna is a trusted payment provider that allows you to shop with ease and spread the cost of your purchase over time. It offers convenient options like interest-free instalments to make your shopping experience stress-free.

2. How does Klarna work?

With Klarna, you can split your payment into 3 equal interest-free instalments. The first payment is made at the time of purchase, and the remaining payments are due 30 and 60 days later.

3. Who can use Klarna?

To use Klarna, you need to be a UK resident aged 18 or older with a UK billing address. Approval is based on a quick eligibility check during checkout.

4. How do I choose Klarna as my payment option?

When checking out, simply select Klarna as your payment method. You’ll be redirected to Klarna’s site to set up an account and provide payment details. If you already have a Klarna account, just log in to confirm your purchase.

5. Are there any costs or fees when using Klarna?

Klarna’s instalment plans are free of interest and hidden fees as long as payments are made on time. However, late payments may incur a £6 fee, with an additional £6 charge if the payment isn’t settled within 7 days.

6. How do I keep track of my Klarna payments?

Klarna offers a handy app that lets you manage your payments, view your schedule, and even make early payments if you prefer.

7. What happens if I miss a Klarna payment?

If you miss a payment, Klarna will send you reminders and may apply late fees. Ensure payments are made promptly to avoid extra charges or any potential impact on your credit rating.

8. Are Klarna payment options available for all products?

Most products on our website are eligible for Klarna payments, but certain exclusions may apply. Check the product page or reach out to our customer service team for details.

9. How can I get help with Klarna?

For queries about Klarna payments, you can visit their customer service page here.

10. Is Klarna safe to use?

Absolutely. Klarna uses advanced encryption technology to secure your personal and financial information. They follow strict privacy standards to ensure your data is always protected.